Site help

Tackling the most common issues that arise when browsing AWI websites

Identify what Browser you are using

There are two ways to identify your browser:

  • Right click on the program icon and then check under the Properties section
  • Open the program and observe what is listed at the very top of the browser page. For example, if you are on the wool.com.au site and using Explorer, it should read “Wool.com.au – Microsoft Internet Explorer”

Versions include:

Windows Users
Internet Explorer (versions 5.x–6.x)
Internet Explorer (version 7.0 and greater)
Netscape (version 4.x)
Netscape (version 6.0 and greater)

Mac OS Users
Internet Explorer (versions 5.x and greater)
Netscape (version 4.x)
Netscape (version 6.0 and higher)

If you are using older versions, it is strongly recommended that you update your browser.

 

 

How can I upgrade my browser?

For Windows and Mac alike, download a current version of your preferred browser free of charge:

For PC: Microsoft Explorer.
For Mac: Apple Safari

Once downloaded:

  • Open by double clicking on the new icon on your desktop
  •  Read all instructions given 
  • Run the installation program

When finished, restart your computer and your browser should be updated.

For any problems, check:

  • Microsoft’s assistance page
  • Apple’s assistance page

 

How do I increase the text size on my screen?

Firstly establish which operating system and browser you are using (link to above).

Instructions for each major browser type are listed below, but generally (if you are using a recent browser version):

  1. Open a browser window (aka “launch the internet”)
  2. Open the View menu
  3. Scroll to Text Size or Make Text Bigger
  4. Alter size to your preference.

In many web browsers, you can increase the text size by holding the Ctrl key and turning the scroll wheel on your mouse – scroll away from yourself to increase it font size and scroll towards yourself to decrease it.

Windows Users

Internet Explorer (versions 5.x–6.x) 

  1. Select Tools and click Internet Options
  2. Select the General tab and click the box entitled Accessibility
  3. Ensure that all three buttons under Formatting are checked
  4. Click OK in Accessibility dialog box
  5. Click OK in Internet Options dialog box
  6. Click Refresh
  7. Select View
  8. Scroll to Text Size and choose your preference

Internet Explorer (version 7.0 and greater)

  1. Select View
  2. Scroll to Text Size and choose your preference

Netscape (version 4.x) – NB It is strongly recommended you update your browser.

  1. Select Edit and click Preferences
  2. Click on the Advanced category and deselect the item entitled Enable Style Sheets
  3. Click OK
  4. Click Reload
  5. Select View
  6. Scroll down to Increase Font

Netscape (version 6.0 and greater)

  1. Select View
  2. Scroll down to Text Zoom and choose your preferences.

Internet Explorer (versions 5.x and greater)

  1. Select View
  2. Scroll down to Text Zoom and choose your preference

Netscape (version 4.x) – NB It is strongly recommended you update your browser.

  1. Select Edit and click Preferences
  2. Click on the Advanced category and deselect the item entitled Enable Style Sheets
  3. Click OK
  4. Click Reload
  5. Select View
  6. Scroll down to Increase Font

Netscape (version 6.0 and higher)

  1. Select View
  2. Scroll down to Text Zoom

Instructions for users of Safari (the default browser for Mac OS X)

  1. Open your Safari browser
  2. Select the View menu at the top of your screen
  3. From the options which appear, select Make Text Bigger

 

 

How do I find the information I need from the wool.com.au website?

All of the information on the wool.com.au website is searchable using the Search Box (located in the top right-hand corner of every page).

Simply type your keyword(s) in the Search Box and press Enter or click Search. If your search is successful, the results will appear in order of relevance.

If no results are presented, try changing the keywords to be more generic and search again.

Search tips: 

  • Use specific, descriptive words instead of general ones. For example, searching “Mulesing Accreditation” instead of just “Mulesing” will increase the chance of finding what you are looking for
  • Searches do not recognise capitalisation. The search engine treats upper- and lower-case letters as the same. 
  • There is no need to use AND between search terms. The search engine automatically adds the word “and’ between each word.

Alternatively, you can view the content headings for the entire wesbite by clicking on the Sitemap, located at the top of every page.

 

 

I am having trouble opening attachments from wool.com.au.

Much of the content provided on wool.com.au is available in Portable Document Format (PDF).

We publish documents this way to decrease file size, to ensure that no one can change the original wording or layout of the document and to guarantee that if you want to print one of our publications, they will print exactly as you see it on-screen.

To view PDF files, you must have the Adobe Acrobat Reader installed on your computer. You can download this free software at Adobe's website.

Once you have downloaded and installed Adobe Acrobat Reader, you should be able to view the PDF automatically in the browser window when you click on a PDF link.

Email the AWI Online Manager if you require further assistance.

How do I listen to Audio Files from AWI?

Audio files on wool.com.au are available in Windows Media format (ASF).

To play audio files, such as the Innovation Radio programs, you will need Windows Media Player.

Your computer may come with this program already installed, in which case it will automatically load when you open a wool.com.au audio file. If not, Windows Media Player is available as a free download for both PC and Macintosh systems.

Windows Media can be downloaded from Microsoft.

 

 

Pages are not printing as they appear on wool.com.au.

All pages on wool.com.au are set to print in simple plain text style.

This means that when you select Print or Print Preview when browsing the site they are automatically formatted into plain text rather than printing as the page appears onscreen.

If you would like to print one of the pages exactly as it appears in your browser, you can print the screen using the Print Screen (it might say Prt Sc or Print Scrn) key on your keyboard.

Then, open your imaging software or document editing tool, such as Word, and select your Paste command (usually Ctrl+V ).

For Mac users, hit the Apple key (next to the space bar), the Shift key, and the number 3 key simultaneously.  This will take a screen shot of the current screen and save it to the desktop as a PDF.

 

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